ENGRAVE WRITE is a Melbourne-based Signage, Design and Print firm. We’re dedicated to the protection of your privacy, in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This privacy statement outlines the manner in which we collect, use, store, disclose and dispose of your personal information.
What Kind of Personal Information Do We Collect and Store?
- Email Address
- Residential or Mailing Address
- Phone Number
- Payment Details
- Financial Information
Why We Collect Personal Information
Any personal information we collect is for the sole purpose of providing services and information to our clients, for marketing and promotional purposes to any prospective clients, and to improve our services and the experience of our customers. We may also collect any information when it is required for us to do so or authorised by law.
Furthermore, we may send you any direct marketing communications regarding our services, as well. You may unsubscribe from our mailing or marketing lists at any time, though. To do that, simply contact us, or use the opt-out facilities provided to you.
Sensitive information is any form of information regarding an individual that’d require a higher level of protection, including race or ethnicity, political opinion or association, religious beliefs, sexual orientation, health information, and criminal record. Regarding the collection of such sensitive information, we only collect this type of information from the individual or when required to do so by law. The aforementioned information will only be used for the original purpose of collection.
Disclosure of Personal & Sensitive Information
- Our employees
- Agents & Consultants
- Third-party suppliers & service providers
- Payment system operators
- Financial services such as banks and mortgage brokers
- Information technology and data storage providers
- Research & statistical analysis providers
- Marketing and communications providers
- Government bodies & organisations
Storage and Security of Personal Information
Your personal information may be stored in digital form or hard copy, in a manner that reasonably protects it from misuse and loss via unauthorised access or disclosure. This includes website protection, password protected computer systems and physical security measures at our business premises.
When personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it as required by the APPs.
Accessing Your Personal Information
You are entitled to access the personal information we hold about you, and to request that we revise or correct it. If you wish to access or update your personal information, please notify us in writing. We may be required to verify your identity to fulfill your request. There are certain legal exceptions to your right to access your personal information, in which case we will inform you of the reasons your request has been denied.
Complaints and Enquiries
Address: C1, Rhur St, Dandenong South VIC 3175, Australia
Email: [email protected]
Phone: 03 9793 1187
If you have a complaint about the way we have collected or handled your personal information, or believe we have breached the Privacy Act, please contact us using the above details. We will endeavour to respond to and resolve your complaint within a reasonable time period. If you are unsatisfied with the outcome of your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) for assistance.
We are committed to keeping this policy up to date, and as such, it may be amended or changed over the course of time. The latest version will be available on our website and can be obtained by contacting our customer support team.