Privacy Policy

ENGRAVE WRITE is a Melbourne-based firm specializing in Signage, Design, Print, and IT Services. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This privacy statement details how we collect, use, store, disclose, and dispose of your personal information across all our service offerings, including signage, design, print, and IT services.

Collection of Personal Information

We collect personal information that is necessary for us to provide our services, whether it’s for signage, design, print, or IT-related projects. This may include your name, contact details, business information, and any other relevant data required for the successful completion of your project.

The following is the kind of personal information that we collect, and will depend on the circumstances of interaction, and can include:

  • Name
  • Email Address
  • Residential or Mailing Address
  • Phone Number
  • Payment Details
  • Age
  • Financial Information

Details related to the premises or property you plan on installing signage on and are inquiring about
Any information pertaining to you that you have provided via our website or surveys
Any kind of information that is required in order for us to respond back to your enquiries or provide our services

Use and Store of Personal Information

The information we collect is used to deliver and manage the services you request. For signage, design, and print services, this includes the creation, production, and installation of your signage or print materials. For IT services, it includes the development, implementation, and support of your website, software, digital marketing, or other IT solutions.

We take reasonable steps to securely store your personal information, whether in digital or physical form. Our security measures include encryption, access controls, and secure servers to protect your data from unauthorized access, misuse, or loss.

Disclosure of Personal Information

We do not disclose your personal information to third parties unless it is necessary for the fulfillment of our services or required by law. For example, we may share your information with subcontractors or service providers who assist in delivering your signage or IT projects. These third parties are bound by confidentiality agreements to ensure your information is protected.

Disposal of Personal Information

When your personal information is no longer required, we take steps to securely dispose of it. This may involve de-identifying or securely deleting electronic records and shredding physical documents.

Storage and Security of Personal Information

Your personal information may be stored in digital form or hard copy, in a manner that reasonably protects it from misuse and loss via unauthorised access or disclosure. This includes website protection, password protected computer systems and physical security measures at our business premises.

When personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it as required by the APPs.

Your Rights and Changes to This Policy

You have the right to access, correct, or request the deletion of your personal information held by us. If you wish to exercise these rights, please contact us using the details provided below.

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Complaints and Enquiries

If you have any questions regarding our privacy policy, the use of your personal information, or to update your personal information, please contact us at:

Address: C1, Rhur St, Dandenong South VIC 3175, Australia

Email: [email protected]

Phone: 03 9793 1187

If you have a complaint about the way we have collected or handled your personal information, or believe we have breached the Privacy Act, please contact us using the above details. We will endeavour to respond to and resolve your complaint within a reasonable time period. If you are unsatisfied with the outcome of your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) for assistance.

Privacy Policy Updates

We are committed to keeping this policy up to date, and as such, it may be amended or changed over the course of time. The latest version will be available on our website and can be obtained by contacting our customer support team.